Our Service Users' Reviews and Feedback
Happy and satisfied Service Users continue to motivate us
My mother is very happy with the assistance she receives from AevaCare - all the staff (led by the excellent manager) are very kind, attentive and she really couldn't be happier with them. This is a great relief and support to my sister and I to know that our mother is being looked after well and in particular by people who are genuinely kind to her. We feel really lucky to have found AevaCare.
~ Caspar T
AevaCare made a detailed, professional assessment and submitted it for agreement before we, as service-users, signed it. The carers who came were punctual, polite and good-natured.
~ Ian S
I have found the management and all carers kind, helpful and efficient. My son booked AevaCare for me as he was very impressed with the information he received about the service when he first made contact.
~ Anne D
We are very happy with the care my father is receiving, he appears happy and getting used to someone looking after his needs.
~ Alastair N
My mother was very impressed with the service provided as was I on her behalf. The carers went beyond the call of duty and were personable and friendly. My mother likes her 'pound of flesh' and got it. She gets it from me too! Ha! We wouldn't hesitate to use this service again as needed or to recommend it to others.
~ Graham C
My elderly Mum needed homecare due to a couple of falls. We were so lucky to have found AevaCare as all the staff are so friendly and caring. Mum refers to them as 'her girls' and has grown very fond of them. They go the extra mile for Mum by doing such things as gently persuading her to do her exercising together with concentrating on the more routine matters.
Thank you very much all at AevaCare.
~ John R
My sister looks forward to the carer coming each day. She will prepare lunch and tidy up. If my sister feels like it, she will take her out for a walk to get any shopping that is needed. If not, the carer will collect the shopping for her. My sister tells me that they sit and chat and have a laugh.
The staff are very helpful and supportive to me, nothing is too much trouble.
~ Pearl C
As a family, we were very happy with the care provided by AevaCare. Mum had been in a care home for some respite care following a series of hospital admissions, but she was keen to get home. The manager and her assistant met with us to discuss and agree the care package needed.
Mum went home and the service started, there was a good ongoing dialogue to tweak the package to get the best benefit for the patient. Myself or my sister were able to call in fairly often and were happy that the carers had developed a good relationship with Mum and all was working well.
~ Kevin C
Since we have been working with AevaCare in late December we have been impressed with the quality of care provided by the staff and management. Communication has been excellent, with regular and timely updates on my father’s health and a good level of dialogue when there have been concerns. The notes left after each visit are full and helpful.
The carers are friendly and experienced, treating my parents with dignity and responding to any changing needs as necessary. There is very good consistency in staffing, with three regular members of staff who are now well known by my parents and are trusted by us. The hourly rate seems to be good value compared to other providers we looked at, although we have had no experience prior to using AevaCare so it is a little hard to comment on this.
~ Sarah S
My carer is a very kind, compassionate person - cheerful and approachable. She appears to enjoy her work and she has the ability to put you at ease. Nothing is too much trouble. She is gentle and caring in her approach and her help is invaluable. I look forward to her short visits in the mornings and they set me up for the day.
~ Angela N-V