Our Service Users' Reviews and Feedback
Happy and satisfied Service Users continue to motivate us
I can't thank you enough for the confidence you've given us just in two days in comparison what else we have received the last few months. You are showing to be totally what my impression of a 'care' agency is all about. Thank you.
~ Gina M
In the past, my mother has been very resistant to outside help in her home or move into a care home. The staff at AevaCare have been very supportive and have gradually gained my mother's confidence. She now sees them as friends and looks forward to their visits. There has been a noticeable positive change in her outlook. AevaCare is not a large company, which helps when it comes to reacting to any changes to Mum's needs. All the staff are very friendly and helpful. Mum is almost 100 years old and with support from AevaCare, I am confident that she can stay in her home for as long as is practicably possible.
~ Graham H
AevaCare has been supporting us with care for my parents for more than six months. My parents have differing needs and my mother’s care needs have increased significantly since AevaCare began visiting. AevaCare has been wonderful in adapting to our requirements and has been consistently caring, friendly, efficient and helpful, doing everything that we have asked of them and more. We are kept well informed of any issues or concerns and the care package is reviewed regularly. My mother recently began to develop pressure sores but her lovely carers spotted this quickly and alerted us immediately, the District Nurse who visited in response commented on how impressed she was with the actions of the carers which prevented the problem escalating and resulted in the sores healing quickly due to rapid treatment. My parents are happy with their carers and seem genuinely pleased to see them. We are delighted with the care they are receiving and wouldn’t hesitate to recommend AevaCare.
~ Linda R
My mother has been using AevaCare for many months and they have always been wonderful. They are professional, friendly and extremely efficient. They do additional jobs for her too such as collecting prescriptions from the pharmacy, buying provisions if she's running low. Their help and support has been amazing. I would highly recommend them to anyone.
~ David S
The company were always very professional but friendly, caring and approachable. They always carried out any duties as requested and gave detailed feedback so that I was happy that my Mum was well looked after.
~ Susan H
We employed AevaCare in support of my father, who has moderate Alzheimer's. Dad enjoyed the visits from the carers, who were always extremely kind, attentive, dependable and professional. I found the manager and all the staff to be very helpful and efficient, always ready to offer advice and guidance when it was needed. I'm very grateful to everyone at AevaCare, and wholeheartedly recommend their service.
~ Simon H
My mother is very happy with the assistance she receives from AevaCare - all the staff (led by the excellent manager) are very kind, attentive and she really couldn't be happier with them. This is a great relief and support to my sister and I to know that our mother is being looked after well and in particular by people who are genuinely kind to her. We feel really lucky to have found AevaCare.
~ Caspar T
AevaCare made a detailed, professional assessment and submitted it for agreement before we, as service-users, signed it. The carers who came were punctual, polite and good-natured.
~ Ian S
I have found the management and all carers kind, helpful and efficient. My son booked AevaCare for me as he was very impressed with the information he received about the service when he first made contact.
~ Anne D
We are very happy with the care my father is receiving, he appears happy and getting used to someone looking after his needs.
~ Alastair N
My mother was very impressed with the service provided as was I on her behalf. The carers went beyond the call of duty and were personable and friendly. My mother likes her 'pound of flesh' and got it. She gets it from me too! Ha! We wouldn't hesitate to use this service again as needed or to recommend it to others.
~ Graham C
My elderly Mum needed homecare due to a couple of falls. We were so lucky to have found AevaCare as all the staff are so friendly and caring. Mum refers to them as 'her girls' and has grown very fond of them. They go the extra mile for Mum by doing such things as gently persuading her to do her exercising together with concentrating on the more routine matters.
Thank you very much all at AevaCare.
~ John R
My sister looks forward to the carer coming each day. She will prepare lunch and tidy up. If my sister feels like it, she will take her out for a walk to get any shopping that is needed. If not, the carer will collect the shopping for her. My sister tells me that they sit and chat and have a laugh.
The staff are very helpful and supportive to me, nothing is too much trouble.
~ Pearl C
As a family, we were very happy with the care provided by AevaCare. Mum had been in a care home for some respite care following a series of hospital admissions, but she was keen to get home. The manager and her assistant met with us to discuss and agree the care package needed.
Mum went home and the service started, there was a good ongoing dialogue to tweak the package to get the best benefit for the patient. Myself or my sister were able to call in fairly often and were happy that the carers had developed a good relationship with Mum and all was working well.
~ Kevin C
Since we have been working with AevaCare in late December we have been impressed with the quality of care provided by the staff and management. Communication has been excellent, with regular and timely updates on my father’s health and a good level of dialogue when there have been concerns. The notes left after each visit are full and helpful.
The carers are friendly and experienced, treating my parents with dignity and responding to any changing needs as necessary. There is very good consistency in staffing, with three regular members of staff who are now well known by my parents and are trusted by us. The hourly rate seems to be good value compared to other providers we looked at, although we have had no experience prior to using AevaCare so it is a little hard to comment on this.
~ Sarah S
My carer is a very kind, compassionate person - cheerful and approachable. She appears to enjoy her work and she has the ability to put you at ease. Nothing is too much trouble. She is gentle and caring in her approach and her help is invaluable. I look forward to her short visits in the mornings and they set me up for the day.
~ Angela N-V